Cancellation, Reschedule & Return Policies

Sessions. When booking a session date with Pet Charm Photography, we kindly request that clients pay a retainer fee at the time of booking. This is due to the fact that Pet Charm Photography makes a time commitment to the client and holds the date exclusively for them. There may be additional charges for extra subjects, location permits, or extended travel beyond the 60-mile roundtrip from zip code 92504.

Cancellations. Clients may cancel their session 14 days or more before the session date by submitting a written cancellation request via email to us. However, a 10% cancellation fee of the retainer fee will be charged, and the remaining balance will be refunded. In the event that a client cancels within 14 days of the scheduled session or does not attend, the retainer fee cannot be refunded.

Rescheduling. To reschedule a session, clients must email us at least 14 days before the session date. If there's an emergency or illness, clients must inform Sonya as soon as possible before the session starts and provide at least 72 hours notice when possible. The photographer will find a new date that works for both parties within four months of the initial session at no additional cost. However, if clients fail to give the required notice or reschedule more than four months after the initial session date, the cancellation policy will apply. Clients may only reschedule once per session booked.

Returns. Due to the nature of digital files, no refunds or cancellations can be made after your order is placed.

Price Changes. Please note that pricing is subject to change without prior notice. Changes are usually made due to the addition of new products or services or reduction in the prices of existing ones. The latest pricing details are always available on our website. Rest assured, clients who have already scheduled their sessions will be charged according to the pricing listed at the time of booking.